英文邮件写作✏️

写一封地道的，能准确表情达意的英文邮件在日常工作中还是很重要的，本文就记录一些常用的英文邮件表达。

先来一封外企CEO发的邮件：

Happy New Year - I hope you and your family had a great holiday and enjoyed some well-deserved time off. Thank you again for a terrific effort and a strong result last year!

再来一封老美写的开发客户的邮件：

Hello Steven. It was my pleasure to talk with you earlier today - thank you for contacting XXXX. I am writing to share more information with you about XXXX and our digital signage system. The attached corporate brochure will provide you with an overview of our most popular system features - you can learn more by visiting our website at XXXX.com. As you will see, XXX has been providing industry-leading digital signage systems for the past 25 years and we are honored to have our systems in place with over 2,500 hotels, resorts and casions around the world. We would be very interested in exploring a relationship with XXXX in order to explore digital signage opportunities in China. As I’ve mentioned, our primary focus is with hotels, resorts and casinos. Our digital display systems are designed to meet the needs of the hospitality market. We are fortunate to have earned preferred-vendor status with many of the leading hotel brands including: Hyatt, Hilton, Sheraton, Westin, Marriott, Four Seasons, Ritz Carlton, Renaissance and many more. Please let me know if you have any relationships with any hotels and we can develop a plan to pursue the opportunity together. Please review our information at your earliest convenience and let me know if you have any questions. I look forward to our next communications. Regards, xxxx.

一、基本邮件礼仪（Email etiquette）

1) 感谢

中文邮件不喜欢太多客套话，但是美国人写邮件，哪怕是和熟悉的人，回邮件第一句话都要感谢，所以他们的邮件都是thank来thank去的。

开头，感谢别人回复自己的邮件（也可以用thank you，用在稍微正式场合，比如和陌生人发邮件）

• Thanks for the quick reply.
• Thanks for getting back to me.
• Thanks for the update on the situation.
• Thanks for the updated information.
• Thanks for gathering the information this week on this issue.

别人发邮件提供信息给你，中文邮件是懒得回的，英文邮件也习惯感谢，简单回复一个。

• Thank you.
• Well noted.
• Noted/Received with thanks.
• Good information.

2) 道歉

如果是邮件回得晚了，先道歉，貌似中文很少有这个习惯（一下sorry也可以替换成apologize, 更正式一点，发给重要的人或者群发）

• Sorry for the late reply.
• Sorry I haven’t got back to you sooner.
• Sorry for the delay getting back to you.

如果是临时通知别人是什么事情

• Apologies for the late/short notice.

如果上一封邮件没写清楚导致收件人误解了

• I apologize if this was not made clear

提前给别人预警如果措辞过于强硬

• I apologize if this may make you uncomfortable/bad.
• I apologize if this may sound a little harsh.

3) 收尾套路

最后收尾的套路，一般都是问别人意下如何。

• Please let me know what you think.
• Please let me know your thoughts.
• Let me know if you have any questions or concerns.(最常见)
• Please let me know if there are questions.
• Looking forward to your input/insight.(用insight/input代替opinion)
• That’s my idea, what’s your idea? (也有直接这样说的)
• Please review the lengthy e-mail and provide feedback on how we can proceed.(如果邮件太长了)

或者干脆下面的结语：

• I’ll let you know more tomorrow.(表示今天没说完， 明天再说更多)
• Please call me if you like.(有什么事打我电话)

4) 称呼

普通工作邮件直接称呼名字就好，比如 Hi Steven, 不需要用Mr.，甚至写给总裁的邮件，也是直说Hi Bill, 不需要Hi President Johnson。否则看起来很不自然。

只有德国人是个例外，喜欢加Mr./Ms. 德资企业发给女性的邮件居然要称呼Ms. Zhang

学术场合才需要加抬头，比如Prof. Johnson。政客的Congressman Johnson。

记住，一般不加Dear，只有公司的群发邮件才会说Dear all.

5）告别邮件主题

离职时发邮件感谢同事，一般用以下两种

• Thank you
• Farewell

二、邮件基本术语

尽量不要凭想象力创造一些表达

1）抄送别人

美国人直接说copy

• I have put John on copy.(记住put on copy的固定搭配)
• You can copy Steven going forward.

如果是分别抄送给某些人，但又不想让他们知道互相的联系方式，可以用暗送（BCC，也就是blind cc），比如同事发给几个供应商，邮件开头直接写

BCC vendors

2）群发邮件添加联系人

一般开头无称呼，直接说

• Looping in Steven.
• Adding/Added Steven.

甚至直接用“+”都可以

• + Steven

把某人删除(涉及到保密信息)，用remove

• Removed Mike from this email

3) 转发邮件怎么说

forward the email to someone pass me the email

4）回复邮件怎么说

get back 比 reply 常用

I will get back to you tomorrow.

5) 附件怎么说

附件的英文是attachment，但是一般不会说please find the attachment。 一般直接用attached，enclosed。

Attached/Enclosed please find the report. I attached the report and let me know what you think.

6）文件怎么说

excel,pdf,word的正确说法document，而不是file.(excel也可以说spreadsheet，PPT也可以说presentation)

Attached please find the document.

三、和陌生人发邮件如何自我介绍

不要用 This is xxx 和 I am ，开头也不要太多客套话，外国人开头都是直接说 My name is XXX

Hi Mike,
	My name is Steven Gates. I work in the R&D department and am in charge of ...

四、群发邮件如何称呼

这种句式，实际上，只有群发给整个公司，比如公司新闻之类的才用这种称呼，其他时候用下面的句式：

• Team，（最常用）
• Gents，（如果全部是男的）

五、邮件里插话怎么说

本来你只是在cc列表里作为旁观者，但是你也想进来插一句怎么说？ 使用 chime in

• Just to chime in, xxx
• I’d like to chime in with my idea, xxx

如果邀请别人发表意见，用 please chime in here with your thoughts/comments/idea.

Steven, please chime in here with correct information

六、邮件如何更礼貌

使用tentative语气，字面上的意思就是【试探性】的语气，也就是不要把话说死，给自己留一点余地。 注意tentative不等于uncertain的语气，要和maybe这种语气区分开来 比如多用seem，appear，sound，look这样的词

例如: This is wrong 改成 This seems to be wrong. We don’t have other option 改成 It seems we don’t have other option.

也就是在下结论时记得加一个seems，appears，语气没那么生硬。

另外描述一个东西，就算明显已经知道很好，也要说looks good，sounds good，而不是It’s good.

以下还要注意几点：

1）不用总说maybe，如果确定性比较大的情况下，用probably（或者用seem）

比较

例一：

Maybe this is right. (×) This is probably right. (✔️)

例二：

Could we have a better way to do it? Maybe. (×) Probably. (✔️)

很多人滥用maybe，不管什么情况下都用maybe，给人一种毫无把握的感觉。 如果想表示“我很可能是错的”用 I’m probably wrong.

2）给别人提供建议时，不要用should,而是用It would be better

比较

This designed should be changed It would be better if we can change the design

3）表示一件事希望你做，但是不强求时，用 It would be nice/great 而不是 I need you to xxx, I hope you xxx, could you?

比较

I hope you can come today. You need to come today. Could you come today? It would be nice/great if you can come today. (隐含意思是 still OK if you can’t make it)

4) 问别人要东西/信息时，用May I have…? 而不要 Could you give me?

比较

例一：

What’s your name? May I have your name?

例二：

Could you send me the drawing today? May I have the drawing today?

例三：

Could you give the letter? May I have the letter?

例四(问别人有没有时间)：

Could I have a moment/minute of your time?（非常非常礼貌，销售员问法） Do you have a moment/minute?（一般礼貌，同事朋友之间问法）

例五(比如想打个私人电话，要别人回避一下)：

Could you come out? Could I have a moment(for myself)?

5) 问别人是否可以做一件事，用Is it possible that… 比 Could you 更礼貌

比较

例一：

Could you change the design? Is it possibel for you to chang the design?

例二：

Could you call me tomorrow? Is it possible for you to call me tomorrow?

6) 请别人帮忙做一件事，在前面加(by) any chance,意思是如果有时间/有机会，很委婉

By any chance, could you help me check the data?

7) 指责别人时，用现在进行时比一般现在时更委婉

比较

You are impatient/argumentative/unreasonable. 你很没耐心/强词夺理/无理取闹 You are being imapatient/argumentative/unreasonable

用前面的说法一个are就把别人说死了，正常的说法是用being，这样表示某事某刻这个人处于某种状态

8) 表达要求时多用进行时

比较

We need to do this as soon as possible. We need to be doing this as soon as possible.

9) 用would like 代替 want

want稍微带有要求的意思，用would like更委婉一些

I want to have a meeting with you. I’d like to have a meeting with you.

10) 用过去时表示一种委婉语气

口语中经常用过去式表示一种委婉语气，比如 I wanted, I thought, I was thinking, I was wondering, I was hoping.

11) 慎用please

please 有时稍微带有一点命令语气，特别是在给客户或者老板写邮件请求某事，把please替换成疑问句。

比较

例一：

Please reply to me by today. Could you reply to me by today?

而以下情况用please就没有问题，因为有let me

Please let me know your feedback.

12) 用let, allow更礼貌

比较

例一：

Please tell me your feedback. Please let me know your feedback.

例二：

I want to make a propasal. Please allow me to make a proposal.

13) 不要不分场合的用screw,suck这些非正式用语。

If your screw this up, you will not have a second chance.

14) 由于客观上做不到，not able to 代替 can not

比较

Sorry I can’t come to the party today since I’ll need to work very late. Sorry I’m not able to come to the party today since I’ll need to work very late.

15) 给need加将来时，更加委婉

比较

You need to buy a new machine if this one doesn’t work. You’ll need to buy a new machine if this one doesn’t work.

16) 美国人喜欢用 I guess 来代替 I think

比价

例一：

I think we’ll leave now. I guess we’ll leave now. 例二： I think we can do better. I guess we can do better.

17) 用 I’m good 代替 no

美国人一般用 I’m good 来委婉拒绝。

Would you care for some coffee? I’m good. Thank you.

18) 指责别人用 You’re better than that

指出别人错误时，一般不用 You’re wrong/careless/weak，一般用 You’re better than that，这是非常礼貌的说法。

19）某些负面情况下用 have difficulty 代替 can’t，委婉把责任推向自己这边

比较

例一：

I can’t trust you. I have difficulty trusting you.

例二：

I don’t understand your question. I have difficulty understanding your question.

20) 委婉命令别人用 It might be a good idea 比 please 要礼貌

It might be a good idea to fasten your seat belt.

七、商务英语100句

1. I am writing to confirm/enquire/inform you… 我发邮件是想找你确认/询问/想通知你 有关…

2. I am writing to follow up on our earlier decision on the marketing campaign in Q2. 我写邮件来是为了跟进我们之前对第二季度营销活动的决定。

3. With reference to our telephone conversation today… 关于我们今天在电话中的谈话…

4. In my previous e-mail on October 5… 在之前10月5日所写的邮件中提到…

5. As I mentioned earlier about… 在先前我所提到的关于…

6. As indicated in my previous e-mail… 如我在之前邮件中所提到的…

7. As we discussed on the phone… 如我们上次在电话中所说的…

8. from our decision at the previous meeting… 如我们在上次会议中所决定的…

9. as you requested… 根据贵方要求…

10. In reply to your e-mail dated April 1，we decided… 回复贵方4月1日的邮件，我方决定…

11. This is in response to your e-mail today. 这是对您今早发来的邮件的回复。

12. As mentioned before, we deem this product has strong unique selling points in china. 如先前所述，我们认为这个产品在中国有强有力且独一无二的销售点。

13. As a follow-up to our phone conversation yesterday, I wanted to get back to you about the pending issues of our agreement. 追踪我们昨天在电话中所谈，我想答复你我们合约的一些待解决的议题。

14. I received your voice message regarding the subject. I’m wondering if you can elaborate i.e. provide more details. 我收到了你关于这个主题的留言。我在想您你是否可以再详尽的说明一下，也就是再提供多一点相关细节。

15. Please be advised/informed that… 请被告知…

16. Please note that… 请注意…

17. We would like to inform you that… 我们想要通知你…

18. I am convinced that… 我确信…

19. We agree with you on… 我们同意你在…的看法。

20. With effect from 4 Oct., 2008… 从2008年10月4日开始生效…

21. We will have a meeting scheduled as noted below… 我们将举行一个会议，会议时间表如下。

22. Be assured that individual statistics are not disclosed and this is for internal use only. 请确保个人信息不会外泄且只供内部使用。

23. I am delighted to tell you that… 我很高兴地告诉你…

24. We are pleased to learn that… 我们很高兴得知…

25. We wish to notify you that… 我们希望通知你…

26. Congratulation on your… 恭喜您…

27. I am fine with the proposal. 我对这份提案没异议。

28. I am pleased to inform you that you have been accepted to join the workshop scheduled for 22-24 Nov,2008. 我十分高兴地通知你，我们已经同意您参加于2008年11月22-24日举行的研讨会。

29. We are sorry to inform you that… 我们很抱歉地通知您…

30. I’m afraid I have some bad news. 恐怕我今天要宣布一些坏消息。

31. There are a number of issues with our new system. 我们的新系统有些问题。

32. Due to circumstances beyond our control… 由于情况超出我们的控制…

33. I don’t feel too optimistic about… 我对…不太乐观

34. It would be difficult for us to accept… 我们很难接受…

35. Unfortunately I have to say that, since receiving your enquiries on the subject, our view has not changed. 我不得不这么说，自从收到你关于这个主题的询问，我们的看法都没有改变。

36. We would be grateful if you could… 如果你可以…我们会很感激的。

37. I could appreciate it if you could… 如果你可以…我会很感激。

38. Would you please send us…? 你能否寄给我们…？

39. We need your help. 我们需要你的帮助。

40. We seek your assistance to cascade/reply this message to your staff. 我们希望您能将此信息传达给你们的员工，非常感谢。

41. We look forward to your clarification. 我们期待你的澄清。

42. Your prompt attention to this matter will be appreciated. 您若能立即关注此事，我们将非常感激。

43. I would really appreciate meeting up if you can spare the time. Please let me know what suits you best. 如果您能从百忙中抽出时间，我希望能与您见面，请让我知道您最适合的时间。

44. Please give us your preliminary thoughts about this. 请让我知道您对这件事情初步的想法。

45. Would you please reply to this e-mail if you plan to attend? 请您回信如果您计划参加？

46. Please advise if you agree with this approach. 请告知我们你是否同意这个方法。

47. Could you please let me know the status of this project? 请通知我这个计划的进度？

48. If possible, I hope to receive a copy of your proposal when it is finished. 如果可能，当你完成提案，我希望你能发一份复本给我。

49. I would appreciate it very much if you would send me your reply by next Monday. 如果能在下周一前收到您的答复，我将非常感激。

50. Hope this is OK with you. If not, let me know by e-mail ASAP. 希望您满意，如果不满意，请发邮件尽快通知我。

51. Could you please send me your replies to the above questions by the end of June? 请您在6月份前答复我上述问题好吗？

52. May I have your reply by April 1, if possible? 如果可能，我可否在4月1日前收到您的答复？

53. If you wish, we would be happy to… 如果你有需要，我们很乐意…

54. Please let me know if there’s anything I can do to help. 如果我有什么可以帮得上忙的, 请告诉我。

55.If there’s anything else I can do for you on/regarding this matter, please feel free to contact me at any time. 对于这件事，如果还有什么我能帮得上忙的地方，请随时与我联络。

56.If you want additional recommendations on this, please let us know and we can try to see if this is possible. 如果关于此事你需要额外的建议，请让我们知道，我们会试着看看这是否可行。

1. I’m just writing to remind you of… 我只是写信来提醒您…

2. May we remind you that…? 我们想要提醒您…

3. I am enclosing… 我附上…

4. Please find enclosed… 请查阅附件…

5. Attached hereto… 附件是关于…

6. Attached please find the most up-to-date information on/regarding/concerning… 附上关于某某的最新资料…

7. Attached please find the draft product plan for your review and comment. 附上产品计划书的草稿，请审查及评价。

8. If you have any further questions, please feel free to contact me. 如果你有任何问题，请随时与我联系。

9. I hope my clarification has been helpful. 希望我的说明对你有所帮助。

10. Please feel free to call me at any time, I will continually provide full support. 请随时与我联系，我将持续地提供全程支持。

11. Please let me know if this is suitable. 请让我知道这是否恰当。

12. Looking forward to seeing you soon. 很期待能尽快见到你。

13. We look forward to hearing from you soon. 我们很期待能得到您的回复。

14. Hope this is clear and we are happy to discuss this further if necessary. 希望上述说明很清楚，如有必要，我们很乐意再进一步讨论。

15. I look forward to receiving your reply soon. 我期待很快能收到你的回复。

16. Looking forward to receiving your comments in due course. 期待在预期的时间收到你的反馈。

17. I’ll keep you posted. 我会与你保持联系。

18. Please keep me informed on the matter. 请随时让我知道这件事的发展。

19. For any comments/suggestions, please contact Nadia at 2552-7482. 有任何评价或建议，请拨打2552-7482联络Nadia。

20. I would like to apologize for… 我想就…道歉…

21. I apologize for the delay in… 对于…的耽搁，我深感抱歉。

22. We are sorry for any inconvenience caused. 对于产生的任何不便，我们感到抱歉。

23. I am sorry for any inconvenience this has caused you. 对于造成的不便，我深感抱歉。

24. I’m sorry about last time. 上次的事我很抱歉。

25. We apologize for not replying you earlier. 对于未能早一点回信给你，我们感到抱歉。

26. I’m really sorry about this. 这件事，我真的很抱歉。

27. Sorry, I’m late in replying to your e-mail dated Monday, April 1. 抱歉，太迟回您在4月1日（星期一）发给我的邮件。

28. We apologize for the delay and hope that it doesn’t inconvenience you too much. 我们为耽搁道歉，希望这没有给您带来太多不便。

85.Hoping that this will not cause you too much trouble. 希望不会为您造成太多麻烦。

86.Sorry if my voice message is not clear enough. 如果我的电话留言不够清楚,我深感抱歉。

1. Thank you for your help. 谢谢你的帮助。

2. I appreciate very much that you… 我非常感激你…

3. I truly appreciate it. 我真的很感激。

4. Thank you for your participation. 谢谢你的参与。

5. Thank you so much for inviting me. 非常感谢您的邀请。

6. Congratulations to all of you and thanks for your efforts. 恭喜各位并十分感谢各位所做的努力。

7. Your understanding and cooperation is greatly/highly appreciated. 很感激您的理解及合作。

8. Your prompt response will be most appreciated. 很感激您快速的答复。

9. Once again, thank you all for your commitment and support. 再一次感谢大家的承诺及支持。

10. Thanks for your input/clarification/message. 谢谢你的投入/澄清/信息。

11. Any comments will be much appreciated. 对于您提出的任何建议，我将深表感谢。

12. Thank you very much for everything you’ve done for me. 谢谢你为我所做的一切。

13. I would appreciate your kindest understanding with/regarding this matter. 我很感激你对这件事情的理解。

14. Please convey my thanks to all the staff involved, they certainly did an excellent job. 请向有关的同仁传达我的谢意，他们真的干得很好。